How do I return an item?
We sincerely hope that you love every item that you have purchased through Quintessence Creations. However, if your purchase somehow did not work out, we will gladly provide a credit, exchange or refund for returned items.
Items must be returned within fifteen days of receipt and must be returned unused and in their original condition and packaging. You MUST receive an RMA (return material authorization) number from us before returning. Items may be returned by the carrier of your choice - prepaid - accompanied by the packing slip. All reimbursements are refunded through the credit card you have used to make your purchase after review of the return shipment. If the return shipment arrives damaged or not in it's original packaging a credit will not be authorized. Gift-wrapping, shipping and handling charges are non-refundable. Please note that customized or personalized orders may not be returned.
Please contact CustomerService@QuintessenceCreations.com for more information on returning an item.